The FiMT-funded evaluation, being conducted by University of Plymouth research unit SERIO, has found that the support provided by mAs has been positive for members of the Armed Forces community and has also been useful for other support providers. Organisations in the charity sector felt the service is complementary to the support they offer, fills a gap in existing provision and is flexible and responsive to the needs of the community.
Using the Warwick-Edinburgh Mental Wellbeing Scale, and backed by in-depth client interviews, the evaluation found that those who accessed support from mAs reported significant improvements in their mental wellbeing and in their ability to deal with problems. The clients also felt that that they were being listened to and that their issues were being taken seriously. The fact that mAs is designed specifically for the Armed Forces community, and many of the advocates have an Armed Forces background, was found to be particularly helpful by clients who had previously been reluctant to access, or continue accessing, more generic support services.
Ex-Service personnel and their families accessed mAs for a range of reasons, most commonly for help with benefits payments, health and social care and housing. Over a two-year period, the evaluation found that mAs supported 140 cases with financial difficulties which resulted in positive financial gains of over £750,000 for clients through grants, benefit and pension gains and written-off debts.
While the report found that the service is positive, many stakeholders felt there is a need to increase awareness of mAs and better communicate its offer to stakeholders. It also found that there is appetite for a greater level of service coverage, both in terms of geographical reach and the number of advocates, to ensure that more of the Armed Forces community can benefit from the services offered.
The report can be accessed here and a final report, which will include a social return on investment analysis of mAs, is due to be published in 2020.
Ray Lock, Chief Executive of Forces in Mind Trust, said: “While the majority of ex-Service personnel transition successfully from military to civilian life, previous research has shown that for some, transition can be a challenge and they can face difficulties in knowing where to go for support. mAs seeks to help them with this by providing a tailored, client led, and peer delivered advocacy service for ex-Service personnel to ensure they receive the support they are entitled to. FiMT funded this evaluation to generate an evidence base of the impact of mAs, and the interim report is already showcasing the positive outcomes for ex-Service personnel who have used the service.”
Liz Fenton, Deputy Chief Executive Officer of seAp, said: “Advocacy is about standing alongside clients with the aim of helping those clients get their voices heard. Here at seAp we have been really excited to see how well this approach translates to working alongside veterans with complex problems and to see the impact our mAs work can have. At a time when ensuring investment in even the best services is difficult, it is heartening to see such powerful evidence that the work we do is really worthwhile”.
Notes to editors:
Ray Lock is available for interview. To arrange please contact James Gillies at firstname.lastname@example.org / 020 7700 6952 or Ana Carvallo-Phillips, Ana@amazonpr.co.uk / 020 7700 6952.
About the Forces in Mind Trust (FiMT):
FiMT came about from a partnership between the Big Lottery Fund (‘the Fund’), Cobseo (The Confederation of Service Charities) and other charities and organisations. FiMT continues the Fund’s long-standing legacy of support for veterans across the UK with an endowment of £35 million awarded in 2012. http://www.biglotteryfund.org.uk/.
The mission of FiMT is to enable ex-Service personnel and their families make a successful and sustainable transition to civilian life, and it delivers this mission by generating an evidence base that influences and underpins policy making and service delivery.
FiMT awards grants (for both responsive and commissioned work) to support its change model around 6 outcomes in the following areas: Housing; Employment; Health and wellbeing; Finance; Criminal Justice System; and Relationships. All work is published in open access and hosted on the Forces in Mind Trust Research Centre’s Veterans and Families Research Hub. A high standard of reportage is demanded of all grant holders so as to provide a credible evidence base from which better informed decisions can be made.
seAp is an independent charity that specialises in the provision of advocacy and related services. seAp’s Advocates support people, especially those who are most vulnerable in society, to have their voice heard, access their rights and have more control over their lives.
Advocacy support is provided through well-trained and highly-motivated advocates who enable their clients to express themselves, ensuring that everyone who uses health and social care services can have their voice heard on issues that are important to them.
Staff are committed to the central advocacy principles of independence, confidentiality and empowerment.
seAp stands for the following values
Supporting people to express their views and wishes, especially those who are vulnerable, isolated or marginalised.
Empowering people to have their voice heard so that they can access their rights and take a central role in decisions that are made about their lives.
Advocates on behalf of our clients to ensure that their views influence the planning, delivery and development of services that affect their lives.
Promoting the value of advocacy by sharing our knowledge, experience and values with others and championing the involvement of service-users in the design and delivery of health and social care services.
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